When you place an order with us you are welcome to return any item(s) you return them within 30 days of delivery. If your order has not shipped you can canel at anytime by calling 0845 0941811 or using the contact us page here
https://www.cyclaireshop.co.uk/information/contact
We aim to process all cancellation and return requests within 48 hours.
Items should be returned, unused and where applicable with all tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
To arrange a return please requested an returns authorisation number here
https://www.cyclaireshop.co.uk/account/return/insert
You are responsible for return postage costs except in the case of a wrong item sent, in this case we will refund your return postage.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse.
In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
Once the item has been returned please allow 7 days for it to be processed, we will email you when we have refunded your payment. Due to the nature of the product gift packs, downloads & USB Media are non-returnable.
Damaged or defective items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.
You will not be charged any additional shipping or handling fees for replacement shipments. You may be required to sign a courier damage claim form, which is a legally binding document in order for us to claim for the damage.
Guarantee
All items on our website come with a minimum of 12 months guarantee. We say minimum because there are several brands with a longer period of guarantee.
Important - We do not store credit card details nor do we share financial details with any 3rd parties